How long will my order take to arrive?
Your order will be dispatched within 2 business days from when it was placed. We ship orders on Mondays, Wednesdays and Fridays.
Shipping times will vary depending on your location. When you place an order, you will receive an email with the parcel tracking number which will allow you to track your delivery. You can generally expect your delivery within 5 business days if you live within Eastern Metro areas of Australia. Regional locations can vary, with remote locations taking up to 2-3 weeks.
If you would like a more specific indication of your order's ETA, please email us at firstname.lastname@example.org.
How can I track my order?
Once your order has been prepared for shipping, you will receive a confirmation email with a link to track your order. We recommend double checking the delivery address and keeping an eye on your parcel's tracking to make sure it gets to you with minimal fuss! If you have not received tracking information, please contact us and we will find that information for you.
Can I ship the order as a gift?
Yes, you can have a parcel sent to someone as a gift, just include your information in the account and billing info, and use the recipient's address as the shipping address.
You can also leave a gift message of 25 words or less for them in the "Order Instructions" section in your cart. We recommend you let the recipient know to expect a parcel, otherwise they may refuse an unknown package or have locked gate etc and if the parcel cannot be left safely it will be returned to us. We also recommend you follow the tracking info or forward it to the recipient to ensure their parcel gets to them smoothly.
What if I have provided an incorrect shipping address?
We strongly recommend you double-check all the information you have provided including your delivery address, email and phone contact before completing your order. Please contact us as soon as possible to update incorrect delivery address information. Unfortunately, once a parcel has been shipped to an incorrect address, we are unable to re-direct the parcel, and cannot provide any refund for the order unless the parcel is returned to us (less the shipping fee).
Do you offer express shipping?
At this point we don't offer express shipping, however please check our stockist list to see if there is a store near you, or alternatively many of our online stockists do offer express shipping.
Do you ship Internationally?
We don't ship Internationally, however our stockist, Flora & Fauna do, so please visit them here - floraandfauna.com.au.