Please be aware that due to the large volumes of parcels being sent via Australia Post due to the COVID-19 situation, parcels being delivered to PO Boxes or regional areas outside major cities or towns will experience delays, and may take 2-3 times as long to reach their destination.
How long will my order take to arrive?
Shipping times will vary depending on your location. When you place an order, you will receive a tracking number which will allow you to track your delivery. You can expect your delivery within 3-5 business days if you live within Eastern Metro areas of Australia. Regional locations can vary, with remote locations taking up to 2-3 weeks.
If you would like a more specific indication of your order's ETA, please email us at firstname.lastname@example.org.
How can I track my order?
Once your order has been prepared for shipping, you will receive a confirmation email with a link to track your order. If you have not received tracking information, please contact us and we will find that information for you.
What's the difference between selecting "Authority to Leave" or "Signature on Delivery" for my parcel?
If you select "Authority to Leave" for your parcel, the parcel will be left at your supplied address, even if no-one is home. If you select this option, please be sure that it is safe to leave the parcel unattended, as if the parcel goes missing once delivered, a refund will not be possible. Occasionally, a courier will determine that there is no safe place to leave the parcel, and it will be delivered to a nearby pick-up point, the details of which will be updated in your tracking information.
If you do not wish for your parcel to be left unattended at your property, please select "Signature on Delivery", and the parcel will be either re-delivered at another time or left at a secure local pick-up-point. This information will be updated in the parcel tracking.
Can I ship my order to a PO Box?
As a rule, our courier is unable to deliver to PO Boxes. If however you are located in a remote or difficult delivery location and PO Box is the only option, please leave us a note in the comments section when placing your order and we will arrange alternate shipping for you.
Can I ship the order as a gift?
Yes, you can have a parcel sent to someone as a gift, just include your information in the account and billing info, and use the recipient's address as the shipping address. You can also leave a gift message for them in the notes section when you place your order. We recommend you let the recipient know to expect a parcel, otherwise they may refuse an unknown package and it will be returned to us. We also recommend you follow the tracking info or forward it to the recipient to ensure their parcel gets to them smoothly.
What if I have provided an incorrect shipping address?
We strongly recommend you double-check all the information you have provided including your delivery address, email and phone contact before completing your order. Please contact us as soon as possible to update incorrect delivery address information. Unfortunately, once a parcel has been shipped to an incorrect address, we are unable to change the shipping address, and cannot provide any refund for the order.
Do you offer express shipping?
At this point we don't offer express shipping, however please check our stockist list to see if there is a store near you, or alternatively many of our online stockists do offer express shipping.
Do you ship Internationally?
We don't ship Internationally, however our stockist, Flora & Fauna do, so please visit them here - floraandfauna.com.au.